How your licence is activated.
The licence is tied to the computer where you run the platform. Here is the whole process, including what happens when you change machine.
Choose your pack and pay
Payment is handled by our payment provider, which issues the invoice with your country's tax.
Send us your machine identifier
It is generated inside the platform. You get an email with the steps and a screenshot of where it is.
We register the licence
It is tied to that machine, with the start and end date of your subscription.
You install the pack
It imports as an add-on from the platform itself. You receive the file and the instructions.
Where your machine identifier is
In NinjaTrader, open Help › About… and copy the Machine ID field: 32 characters. That is all we need. It is not your email, your username or your password, and it cannot be used to access your account. (In the Spanish interface the path is «Ayuda › Sobre…» and the field is called «ID de Máquina».)
If it turns out that identifier is already in use when we register you — it happens rarely — we will ask you to generate your own from Help › 3rd Party Licensing…, which appends a suffix of yours to the machine identifier. It is only needed in that case.
What people usually ask
Can I use it on two computers?
One licence covers one machine. If you work on two, you need a licence for each.
What if I change computer?
Write to soporte@nexaflow.trade with the new machine's identifier and we move the licence. No charge.
When does it stop working if I do not renew?
The licence carries an end date. When it arrives, the indicators stop drawing. The change takes effect the next time you restart your computer, so they may keep running a little longer.
What is charged monthly and what is bought once?
Indicator packs are a subscription, monthly or yearly, because they grow: when a new indicator lands, you have it. Replicator and Journal are a one-off purchase: bought once and yours.
Are updates charged separately?
No. For packs, while the licence is active. For Replicator and Journal, included with no time limit. The one boundary: if NinjaTrader released a major platform version that forced the tool to be rebuilt, that would be a new product.
Do I need paid market data?
For the order flow indicators you need data that includes the bid and ask breakdown. The platform ships with free delayed data, which is fine to try things out but not to trade live.
Does it work with my broker?
The indicators run on the platform, so they work with any broker you have connected to it.