Refunds and cancellations
No small print and no odd wording: what you can get back, when, and how to ask.
Last updated: 20 August 2026.
Try it before you pay
The safest way not to need a refund is not to buy blind. If you start on the NinjaTrader platform through our link, we give you five indicators at no cost. They are the same ones inside the Essential pack, so you see first-hand how they are built before deciding whether you want the rest.
Who sells to you and who charges you
We do not take the payment ourselves: it is handled by a merchant of record, who issues your invoice, applies your country's tax and processes any refund. Their name is what appears on your receipt and on your card statement. NexaFlow develops and delivers the software. In practice, you write to us and we arrange the refund with them.
Fourteen days to change your mind
If you buy as a consumer in the European Union you have 14 calendar days to withdraw. As this is software delivered immediately, the checkout asks you to accept that delivery starts right away and that you thereby waive that right: it is the condition for using it from the first minute. If you have not ticked that acceptance, or if we have not activated your licence yet, the 14 days still stand and we refund you in full.
Subscriptions: cancel whenever you want
Indicator packs are charged monthly or yearly and you can cancel at any time from the link on your receipt. Cancelling stops the next charge and you keep access until the period you have already paid for ends. Elapsed months and the pro-rata share of the current period are not refunded.
Replicator and Journal: paid once
If you change your mind within 14 days and had not waived withdrawal, we refund you and deregister the licence. After that the purchase is final — but updates stay included, so what you bought does not fall behind.
Cases where we refund anyway
Deadline or no deadline: if the software does not work on your machine because of a fault on our side and we cannot fix it, you get your money back. Same if you were charged twice by mistake, or if you bought a pack that cannot work with the market data you have and we did not warn you beforehand. We would rather return a payment than have someone paying for something that is no use to them.
What it does not cover
The market moving against you, results not being what you hoped for, or simply not using the tool any more are not grounds for a refund. These tools show information: they do not decide for you and they guarantee no outcome.
How to ask
Write to soporte@nexaflow.trade with the email used for the purchase and the receipt number, and tell us what happened. Within the withdrawal period you do not have to justify anything. We confirm in writing and the amount goes back to the same payment method.